LAST UPDATED AUGUST 31, 2026

Refunds

Digital products are delivered immediately, so we do not promise automatic refunds for simple change-of-mind purchases after the files have been delivered.

If you bought the wrong product, were charged incorrectly, cannot access your purchase, or the material has a substantive technical problem we cannot resolve, email escalationpathlabs@gmail.com. We will review reasonable requests case by case.

Payment disputes, fraud, taxes, and transaction processing are handled through Stripe Managed Payments. Nothing in this policy limits rights you may have under applicable consumer law or the terms presented by Stripe at checkout.

Before requesting a refund

For a technical issue, include the lab number, your Kubernetes version or local environment, and the relevant command output. If the lab is actually busted, we would rather fix it than pretend otherwise.